RPA- Delivering High End Automation
With the advent of game-changing technology, RPA, Robotic Process Automation is one of its kinds. The latest wave of RPA is all about replacing and simulating a repetitive and boring clerical task performed by humans, into its integration as a virtual workforce. No coding or human supervision is required for random process automation to work.
This technology makes use of RPA robots or bots which capture the data utilizing the user interface to manipulate the applications. These bots interact with an in-house website, app, user portal, etc. and enable the software program, RPA to run on an end user's pc, laptop or mobile device. Bots execute the sequence of commands under some defined set of rules to carry out a business process.
What are the different types of Robotic Process Automation technologies?
RBA is divided into three broad categories, i.e., Probots, Knowbots, and Chatbots.
- Bots that follow repeatable and straightforward rules to process data are known as Probots.
- Bots that search the internet to capture and store user-specific information are known as Knowbots.
- The virtual agents who can revert to customer queries in real-time are known as Chatbots.
How does the Robotic Process Automation work?
With the integration of Artificial Intelligence (AI) and machine learning capabilities, RPA robots or bots handle high-volume, repeatable tasks by mimicking the human user actions. They can manage tasks ranging from queries, calculations, logging into applications, copy-pasting files, and folders, moving the files and folders, filling the forms, maintaining the records and transactions to extracting and scraping data from the browsers.
Robotic Process Automation in comparison with other automation tools
In contrast with other traditional IT solutions, RPA is better in the following ways:
- Time effective, as it allows business processes to be accomplished in less time
- Better efficiency in the business process with an error-free auditing process
- No disruption to underlying systems
- Better benefit realization
- Carry out high volume repetitive tasks
- Reduced technical debt by reducing the gap between systems
- Bridging the gap between integrated IT systems
- Allows automated data migration
- Improved regulatory compliance
- More accurate and Error-free business operations
- Enables better customer service
- Empowers employees to be more productive
Where can you apply RPA?
After its evolution from three key technologies, namely screen scraping, workflow automation, and artificial intelligence, RPA or Robotic Process Automation have found its application in nearly every sector or organization. It enables many different and complicated systems to interact together smoothly. Many small to medium-sized organizations make use of RPA to automate their business. Some of the applications of RPA include:
Accounting: Companies use RPA to carry out operational accounting, general accounting, transactional reporting, and budgeting.
Customer service: RPA lets companies offer better customer service by automating contact center tasks, which includes verifying e-signatures and uploading scanned documents. It also helps in validating the information for automatic approvals or rejections.
Financial services: Companies can use RPA for automating account openings and closings, making foreign exchange payments. RPA also makes it possible to help companies manage audit requests as well as to process insurance claims.
Healthcare: RPA can be used by various medical organizations to handle patient records, customer support, claims, billing, analytics, account management, and reporting.
Supply chain management: RPA can be used by organizations to procure, automate order processing and payments, monitor inventory levels as well as track shipments.
Human resources: Automating HR tasks, such as, onboarding and off boarding, timesheet submission processes, and updating employee information.
Things to consider while incorporating RPA software
Several things need to be considered while using RPA software. These include:
Scalability: Organizations should select RPA software that can be centrally managed and scale massively.
Speed: Ensure that designing and testing the new robotic processes with this RPA software takes a few hours or less, along with the optimized used of bots.
Simplicity: With an easy to handle software system, it can be possible for any employee to use them to handle various kinds of tasks, including collecting data and turning content into information that can be useful for the leaders to make the best business decisions.
Intelligence: RPA software tool that supports simple task-based activities, read and write to any data source, and allows improved automation should be the software of choice.
Enterprise-class: Ensure that the tools you use are built from the ground up for enterprise-grade scalability, reliability, and manageability.
Reliability: Make sure that it becomes easy for the company to automate hundreds or even thousands of tasks with reliable built-in monitoring and analytics.
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